Frequently Asked Questions (FAQ)

1. When will my order be shipped?
Orders typically ship within 4-5 weeks depending on the product. Custom or made-to-order jerseys may take a bit longer due to the production process. We'll keep you updated every step of the way!

2. When will I receive my tracking number?
Once your order has been processed and dispatched, please allow 2-3 days for your tracking number to be generated. You will receive an email notification with the tracking details.

3. In what currency will I be charged?
All orders are processed in USD (United States Dollars). While you may see prices in other currencies during browsing, the final checkout will always be in USD, based on the current exchange rate.

4. Will I receive an order confirmation number?
Yes! After placing your order, you’ll receive an order confirmation number within minutes. This number can be used to track your order status.

5. Who can I contact if there’s an issue with my order?
For any questions or concerns, please don’t hesitate to reach out to us at info.jerseydeck@gmail.com. We’re here to help and ensure you’re completely satisfied with your purchase.

6. What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, Discover, and American Express, as well as PayPal for your convenience.

7. Is the checkout process secure?
Absolutely! Our website uses advanced security protocols, including Level 1 PCI DSS compliance, ensuring that your personal and payment information is always protected during the checkout process.

8. Will I have to pay customs fees?
Generally, you won’t have to pay customs fees. However, depending on your location and order value, customs duties or taxes may apply. Please check with your local customs office for any applicable charges.

9. Can I edit or cancel my order?
If you need to make changes to your order, please contact us as soon as possible at info.jerseydeck@gmail.com. Unfortunately, once your order is processed and shipped, we can no longer make changes.

10. How can I get help with designing my custom jersey?
Need help designing your jersey? Our support team is happy to assist you! Feel free to reach out to us, and we'll help you create the perfect design that reflects your style and needs.

11. Can I return or exchange my jersey?
Due to the custom nature of our products, we generally do not accept returns or exchanges. However, if your order has any defects or errors, please contact us within 7 days of receiving your jersey, and we'll work to resolve the issue.

12. Do you offer expedited shipping or rush processing?
At this time, we do not offer expedited shipping or rush processing. However, we strive to complete your order as quickly as possible while maintaining the highest quality.